terms
The terms of our tutoring.
These terms are the agreement between you and us when your family takes a programme with Tipu. They are written to be read, not skimmed past. If anything here is unclear, email contact@tipu-learn.com and we will explain it.
Who we are. Tipu Ltd · Registered in England and Wales · Company No. 15042342 · Registered office: 86 Stansted Road, Bishop's Stortford, England, CM23 2DZ · Data protection registration ZC181963. You can reach us at contact@tipu-learn.com. We do not take calls, so email is how to reach us about anything on this page.
Who they are for. The parent, guardian or adult learner who accepts a quote, as a private customer. You must be 18 or over.
Version 2026-10-05.
Your programme
What we provide
One-to-one tutoring and mentoring, online. Lessons happen in Microsoft Teams. The joining link goes to your child and their tutor only, never to parents, as a safeguarding rule.
After each lesson the tutor writes a short report, which you can read on your dashboard. Your family lead is who you talk to about the programme as a whole.
We will teach with reasonable care and skill. We do not promise a particular grade or exam result, because that depends on more than the lessons.
How a programme is agreed
After an introductory call, we send you a quote on your dashboard. It lists each child’s subjects, how many lessons a week, how long each is, who teaches it, and the price every 4 weeks. A quote may have a date it is valid until.
Nothing is agreed until you press Accept. If you would rather talk first, choose “Talk it through” and we will get in touch. The agreement starts when you accept.
Changing your programme
To add a subject, change how many lessons you have, or change the price, we send you a new quote. Your price does not change unless you accept one.
Paying, and your hours
A new invoice every 4 weeks
You pay in blocks of 4 weeks, so every invoice covers the same number of lessons and nothing is rounded. When you accept, we raise your first invoice, for the 4 weeks starting that day, and it is due straight away. After that, each 4 weeks has its own invoice for those lessons, paid before they happen: we send it 7 days before the 4 weeks start, and it is due on their first day.
If you ask, we can move the day your invoices fall due. The 4 weeks you are in then run to the new date at the price you were already invoiced, and your next 4 weeks start on it, so nothing is charged twice.
No VAT is charged.
Nothing renews or charges automatically. We do not keep your card details and we do not use Direct Debit. You pay each invoice yourself, on your dashboard by bank transfer or card. If we have agreed that you pay by standing order, that is a payment you set up at your bank, and you can stop it there at any time.
If you pay on your dashboard, we send a reminder before an invoice is due and another if it is late.
You only pay for 4 weeks you choose to pay for. If you don’t pay an invoice, those 4 weeks’ lessons don’t go ahead, and you owe nothing for lessons you haven’t had. If you don’t want to carry on, tell us and we cancel the invoice.
Your hours
Each 4 weeks adds hours to your child’s subject, once that invoice is paid: an hour a week is 4 hours. One hour of tuition uses one hour, so a two-hour lesson uses two.
Hours belong to one child’s subject and are spent on that subject’s lessons. They never expire. Hours you have paid for and not used are yours: see “Refunds” below.
Lessons
Moving or cancelling a lesson
Either of us can move or cancel a lesson with at least 24 hours’ notice. To do it, tell your tutor or your family lead, or email contact@tipu-learn.com.
When a lesson is cancelled, the hours it would have used go back to your child’s subject. If your tutor or the office cancels, the hours always go back, however little notice we gave. We will always try to give you 24 hours.
Missed lessons
If your child misses a lesson without letting us know, the tutor still keeps the time free, so the lesson uses its hours. With less than 24 hours’ notice we will try to move the lesson rather than lose it, but if we can’t, it counts as missed.
Changing your mind, and ending
The first 14 days
You can cancel within 14 days of accepting, for any reason. Lessons usually start within those 14 days, so when you accept, you ask us to start. If you then cancel in the 14 days, you pay only for the lessons already given, and we refund the rest.
How to cancel, what you pay and a form you can use are on our cancellation page.
Ending your programme
There is no minimum term. You can end your programme, or one subject in it, at any time by emailing contact@tipu-learn.com, or from Requests on your account page. Tell us before the next invoice is due and you won’t pay for those 4 weeks: if we have already raised the invoice, we cancel it.
We then cancel the lessons booked after the date you choose, and the hours they would have used go back to your child’s subject.
Refunds
When a programme or a subject ends, for whatever reason, we refund the hours you have paid for and not used. Each hour is worth the price every 4 weeks for that subject on your quote divided by the hours it buys every 4 weeks. For example, if 4 weeks of 8 hours cost £320, each hour is £40, so 3 unused hours come back as £120. We pay the refund within 14 days of the end, the same way you paid.
If we end it
We can end a programme too. We will give you at least a month’s notice by email, unless there is a serious reason to stop sooner, such as a safeguarding concern. Either way, you get the refund above.
If something goes wrong
Your legal rights
Nothing in these terms takes away your legal rights. By law, we must teach with reasonable care and skill, and do what we told you we would. If we don’t, you can ask us to put it right or, if that isn’t possible, to reduce the price. Citizens Advice can tell you more about your rights.
What we are responsible for
If we break these terms or fail to take reasonable care, we are responsible for the loss or damage you suffer that was a foreseeable result. We are not responsible for loss that nobody could have expected, or for business losses, since our tutoring is for private use.
We never limit our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.
Complaints
If you are unhappy with anything, please tell us. Our complaints page explains how, and how quickly we reply.
Changes to these terms
If we change these terms in a way that affects a programme you already have, we will email you at least a month before the change. If you don’t agree, you can end your programme before then and get the refund above.
The law that applies
These terms are governed by the law of England and Wales, and either of us can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also use your local courts, and your local law protects you as it would anyway.