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cancellation

Changing your mind in the first 14 days.

When you accept a quote, the law gives you 14 days to change your mind, for any reason or none. This page explains how to cancel, what you pay if lessons have already started, and how you get your money back.

After the 14 days, you can still end your programme at any time. There is no minimum term: the terms explain how.

Your right to cancel

The 14 days

You can cancel within 14 days of the day you accept the quote. The 14 days start the day after you accept, so if you accept on 1 March, you can cancel up to the end of 15 March.

You don’t need to give a reason. It is enough to send us your message before the 14 days end, even if we read it later.

How to cancel

Tell us clearly that you want to cancel, by emailing contact@tipu-learn.com. Any message that says so is enough. You can use the form below if it helps, but you don’t have to.

Email us to cancel opens an email to us with the form already in it, for you to fill in and send.

We will reply to confirm we have your cancellation.

What you pay, and your refund

If lessons have already started

Lessons usually start within the 14 days, so when you accept, you ask us to start them. If you then cancel, you pay only for the lessons given before you told us, and nothing for the rest.

We work out what you pay from the price on your quote. For example, if your 4 weeks are 8 hours of lessons for £320 and 2 hours have been given when you cancel, you pay £80 and we refund £240.

If lessons started without you asking us to start them, you pay nothing for them.

Lessons after you cancel

We cancel every lesson booked after you tell us. If your invoice hasn’t been paid yet, we cancel it too, and ask only for any lessons already given.

Your refund

We refund what you have paid, less anything you owe for lessons given, within 14 days of the day you tell us you are cancelling. We pay it back the same way you paid, unless you ask us to use another way, and it costs you nothing.

The cancellation form

Copy it, or email it

Fill in the parts in brackets and email it to contact@tipu-learn.com, or use Email us to cancel, which puts it in an email for you. Using the form is up to you.

To: Tipu Ltd, 86 Stansted Road, Bishop's Stortford, England, CM23 2DZ, contact@tipu-learn.com

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
Tutoring from Tipu for [your child's name and subjects]

Ordered on: [the date you accepted the quote]

Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Questions

If anything here is unclear, email contact@tipu-learn.com and we will explain it. If you are unhappy with how a cancellation was handled, our complaints page explains what to do.